Summary: Optus, a Singtel subsidiary, has agreed to pay an A$100 million fine to the Australian Competition and Consumer Commission (ACCC) for alleged sales misconduct. The ACCC accused Optus of engaging in unconscionable conduct, including manipulating credit checks and failing to explain terms and conditions to vulnerable customers. Optus has apologized to affected customers, provided remediation, and implemented changes to its retail processes and sales incentives.

Link: https://www.straitstimes.com/business/companies-markets/singtel-owned-optus-to-pay-83-million-fine-over-alleged-sales-misconduct